Counterfeits Confiscated at the Customs Office
We recommend that you make your purchases from one of our authorized stores.
There are currently many counterfeits on the market, and they are reproduced so elaborately that it is difficult to identify them. In addition, they have been confirmed as poorly engineered counterfeits that are entirely different from our genuine products in terms of functionality and quality, and we fear that they may cause health hazards for our customers.
In other cases, products are modified in a way that the serial number scratched off, the warranty documents are missing, and the serial number on the warranty documents is cut off.
Because we as a manufacturer cannot provide warranties for these products, we recommend to purchase our products from one of our authorized stores in order to use them safely and with peace of mind.
For customers who purchased our products
Q: I'm concerned that the product I purchased is a counterfeit. Is there any way to tell?
A:The counterfeits are reproduced so elaborately that it is difficult to tell. Furthermore, they have been confirmed to be poor quality that are entirely different from the genuine products in terms of functionality and quality, and some customers have actually suffered health problems. For that reason, we recommend purchasing from one of our authorized stores.
If you have any concerns, please contact us using the form below. We undertake inspections and verifications with additional charge.
Q: Can we tell whether the product is genuine through the serial number?
A: It is difficult to tell because there are some cases where the serial number is also reproduced
Q:The serial number on the warranty documents or the product was cut off. What can I do?
A:Please contact the store that you bought it from.